Search Bidder Services Information Other Auctions |
 Connecting Fine Wine Buyers and Sellers since 1997 Buyer's Premium, Handling and ShippingAt AuctionVine, we are committed to keeping our overhead as low as possible and getting wine to you at the lowest possible price. As part of this effort, we believe we have about the lowest buyer's premium and handling charges in the industry. Buyer's PremiumThe buyer's premium is the amount added to the winning bid on auction items. In many cases it represents the sole profit that AuctionVine makes on the sale of an auction item. Our buyer's premium for new bidders starts at 12% of the hammer price. It declines 1% for each $1000 of auction purchases that you have made at AuctionVine or Brentwood Wine auctions in the previous 12 months, to a minimum of 6%. We do this to honor our frequent buyers. Handling ChargesThe following rate is added to each shipment to cover the shipping material and handling expenses. We believe this to be among the lowest such rate in the industry. Wine
Each magnum (1.5 liter bottle) adds $2 In the spirit of recycling, to reduce waste and keep our rates low, we may utilize used shipping material, which has been inspected and determined to be in excellent condition, unless you request otherwise. Shipping ChargesWithin the western United Sates, for auction wine, during periods of mild weather, we use UPS ground in most cases where the wine can arrive in less than five business days. Otherwise, we use UPS 2 Day Air. However, for high value wine shipments or during periods of expected extreme weather, we may choose faster service if we believe this will substantially lower the the chance of any damage. If you prefer 2 or 3 day expedited shipping, please inform us of this. Likewise, if you prefer that we never use expedited service, please let us know this also. Any address correction or other charges, which are not caused by an error on our part, will be passed on. To Puerto Rico we use Federal Express and to other destinations outside the United States, DHL. On average, each 750 ml bottle of wine weighs about 4 pounds with its shipping material. Each Riedel wine glass weighs around 1 pound with its shipping material. You can use the cost calculator at: http://www.ups.com/using/services/rave/rate.html to get a good estimate of what a shipment will cost if we can use UPS. You can calculate approximate UPS transit times at: http://www.ups.com/using/services/transit/timetran.html We always endeavor to ship as quickly as possible and will Email you with a UPS tracking number when the shipment has gone out. In general, wine usually ships within 1-2 weeks of auction close or of ordering, Riedel glassware within 2-4 weeks and imported wine accessories within 6-8 weeks. Please allow 6 additional business days for UPS ground to reach the Eastern states, fewer for locations closer to Portland, OR. Customers in the Portland, Oregon area can arrange to pick up items at our West Linn location by calling (503) 638-9463. There is of course no shipping cost in this case and handling will only be charged if we need to utilize specialized packaging. We must verify identification on all pick-ups. Partial Shipment Policy We generally hold a shipment until it is complete. If you would prefer that we ship partial shipments where we are still waiting on one or more items, please contact us. Expedite Charges Besides 2 or 3 day UPS delivery discussed above, we are often able to expedite shipments in other ways in order to meet a specific goal delivery date. Where we incur costs beyond those associated with our normal business, we reserve the right to pass these on. We will also endeavor to inform you of these in advance. Damage We package each shipment carefully and often use specially designed shipping material to get your orders to you in pristine condition. Occasionally damage does occur, however. If you receive a shipment from us with damage, please contact us immediately. Please save the broken item and packing material as UPS has the right to inspect any damage valued at over $100. All shipments are insured for their replacement value and we will handle all paper work. Where a replacement is available, we will ship it to you. Where such replacement is not possible, such as for rare wine, we may refund all costs of purchase instead. Please note that UPS insurance does not cover damage due to heat or damage. We endeavor to ship in such a way as to avoid such damage, but in questionable circumstances will attempt to contact you about alternatives. Please notify us immediately is you believe such damage has occurred. Confiscation or refusal to cover replacement We are acting as your shipping agent and you represent that you are asking us to ship product to you in accordance with all applicable laws. In the unlikely event that a shipment is confiscated or insurance coverage is refused due to a violation of the law, we reserve the right withhold a refund or replacement.
|
